PRIVACY & COOKIE POLICY

Overview

This Privacy and Cookie Policy explains how Blume Sports Lounge collects, uses, shares, and protects personal information when you visit or interact with our website and online services (the Site). By using the Site, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.

Who we are

The Site is operated by Blume Sports Lounge (we, us, our). If you have privacy questions, you can contact us using the details shown on the Site’s contact page.

Information we collect

We may collect information you provide directly, such as your name, phone number, email address, reservation or inquiry details, and any message content you submit through forms or booking requests. We may also collect technical and usage information automatically, such as IP address, device type, browser type, pages visited, time spent on pages, referring pages, approximate location derived from IP, and interaction data. If you interact with us through social media or third-party platforms, we may receive limited information based on your settings on those platforms.

How we use your information

We use your information to respond to inquiries, handle reservations or requests, and provide customer support. We use it to operate, maintain, and improve the Site, including performance, security, and user experience. We may use it to send confirmations, service updates, and important notices related to your request. Where permitted by law and based on your preferences, we may send marketing messages about offers, events, and venue updates, and you can opt out at any time.

Legal bases for processing

We process personal information when it is necessary to provide services you request or to take steps at your request. We may process information to comply with legal obligations and to protect our rights, guests, and operations. We may also process information based on legitimate interests such as improving the Site, preventing fraud, and maintaining security, provided those interests do not override your rights. Where required, we rely on consent for certain cookies or direct marketing, and you can withdraw consent at any time.

Sharing and disclosure

We may share information with service providers that support our operations, such as website hosting, analytics, reservation tools, customer support systems, and communications platforms, only as needed to perform services on our behalf. We may share information if required by law, regulation, legal process, or valid requests from public authorities. We may share information to protect the safety, rights, and property of our guests, our business, and others, including fraud prevention and security incidents. We do not sell your personal information.

International transfers

Your information may be processed in countries other than the one you are in, depending on where our service providers operate. When transfers occur, we take reasonable steps to ensure appropriate safeguards are in place as required by applicable law.

Data retention

We keep personal information only as long as necessary for the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements. When information is no longer needed, we delete or anonymize it where reasonably possible.

Security

We use reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, loss, misuse, or alteration. No online system is completely secure, so we cannot guarantee absolute security, but we work continuously to strengthen safeguards.

Your rights and choices

Depending on your location and applicable law, you may have rights to request access to your personal information, request correction, request deletion, object to or restrict processing, and request data portability. You may opt out of marketing communications at any time by using an unsubscribe option where available or by contacting us through the Site. If you believe we have handled your information improperly, you may have the right to lodge a complaint with a relevant supervisory authority.

Cookies and similar technologies

Cookies are small files stored on your device that help websites function and improve user experience. We use cookies and similar technologies to enable core Site features, remember preferences, measure performance, and understand how visitors use the Site. Some cookies are set by us, and some may be set by third parties that provide analytics or embedded content.

Types of cookies we may use

Strictly necessary cookies help the Site work properly and are required for basic functions. Performance and analytics cookies help us understand traffic and usage patterns so we can improve content and functionality. Functionality cookies remember choices you make, such as language or region, to provide a more tailored experience. Marketing cookies may be used to measure campaigns or show relevant messages, where permitted and based on your choices.

Managing cookie preferences

You can control cookies through your browser settings and can delete existing cookies at any time. If you block certain cookies, parts of the Site may not function as intended. Where a cookie banner or preference tool is available, you can use it to manage your choices, including withdrawing consent for non-essential cookies.

Third-party links and embedded content

The Site may include links to third-party websites or embedded features such as maps, social media, or video players. We are not responsible for the privacy practices of third parties, and your interactions with those services are governed by their own policies.

Children’s privacy

The Site is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Changes to this policy

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on the Site with a revised date, and continued use of the Site indicates acceptance of the updated Policy.

Contact

If you have questions or requests related to this Privacy and Cookie Policy, contact us using the details provided on the Site’s contact page.